Last updated: 20 October 2026
Welcome to Wall&Co. These Terms & Conditions govern your use of our website and purchases from our online store. References to “Wall&Co.”, “we”, “us” and “our” mean Wall and Co (Pty) Ltd, trading as Wall&Co.
Please read these terms before placing an order. They apply alongside our Shipping Policy, Returns and Refunds Policy, and Privacy Policy.
1. Using Our Website
You must be legally able to enter into a binding agreement, or have the assistance of a parent or legal guardian, to place an order.
You agree to provide accurate information and to use our website lawfully. You may not interfere with its operation, attempt to gain unauthorised access, submit fraudulent orders or upload harmful content.
2. Product Information
We aim to provide accurate descriptions, photographs, measurements and prices for our products.
Colours and finishes may appear differently depending on your screen settings and lighting. Where relevant, natural materials may also vary in grain, texture or shade. These variations do not affect your right to receive products that meet their description and applicable quality standards.
Please review the product specifications, dimensions and any installation requirements before purchasing.
3. Orders and Availability
All orders are subject to stock availability and payment verification.
Our online store accepts orders 24 hours a day, 7 days a week. Stock is confirmed and orders are processed on business days, so orders placed after hours, on weekends or on public holidays are confirmed on the next business day.
An initial order confirmation acknowledges receipt of your order. Your order is accepted when we send your dispatch confirmation, unless we expressly confirm acceptance earlier.
If we cannot fulfil your order, we will contact you and refund any payment received for the unavailable items within 7 business days. We will not substitute a product without your agreement.
4. Prices and Payments
Prices are shown in South African rand (ZAR). Any applicable taxes and delivery charges will be displayed before you complete your purchase.
Full payment is required before dispatch. Available payment methods are displayed at checkout.
Prices and promotions may change from time to time. Such changes will not alter the price of an order we have already accepted.
If we discover a pricing or product-information error affecting your order, we will contact you to explain the issue and any available options. Any correction or cancellation will be handled in accordance with applicable law, and payments for cancelled orders will be refunded.
5. Shipping and Delivery
We deliver nationwide within South Africa using reliable third-party couriers.
- Estimated delivery is 2–3 business days to main centres and 3–5 business days to outlying areas, unless otherwise stated on the product page or at checkout.
- Orders over R1,000 qualify for free nationwide delivery.
- For orders of R1,000 or less, delivery to main city centres costs R180.
- Delivery charges for other locations are calculated at checkout.
From time to time we may run delivery promotions, such as free delivery on all orders for a limited time. Where a promotion is shown on our website or at checkout, it applies instead of the standard delivery charges above to orders placed while it runs.
Business days are Monday to Friday, excluding public holidays. Delivery estimates may be affected by courier schedules, remote locations or circumstances beyond our control.
Please provide an accurate delivery address and current contact details, and arrange for someone to receive your order. An additional delivery charge may apply if another delivery attempt is needed because of incorrect details or an unavailable recipient.
Using a third-party courier does not remove our obligations to you. Please contact us if your order is delayed, lost or damaged so we can assist.
Further details are available in our Shipping Policy.
6. Cancellations, Returns and Refunds
If you wish to cancel or change an order, contact us as soon as possible. Once an order has been dispatched, we may need to handle your request through the returns process.
Returns and refunds are handled under our Returns and Refunds Policy and applicable South African law. Any statutory cooling-off rights for qualifying online purchases remain available, subject to the exceptions and conditions set out in law.
Nothing in these terms or our other policies limits your rights in relation to defective, unsafe, incorrectly supplied or misdescribed goods.
7. Damaged or Missing Items
Please inspect your order when it arrives. If any items are damaged or missing, notify us within 48 hours of delivery, providing your order number and relevant photographs of the items and packaging.
Prompt reporting helps us investigate and resolve delivery issues. This reporting period does not remove or shorten your statutory consumer rights.
8. Product Use and Installation
Please follow any care, handling and installation instructions supplied with your products. Where specialist installation is needed, use a suitably qualified installer.
We are not responsible for damage to the extent that it is caused by misuse, incorrect installation, unauthorised alterations or failure to follow reasonable product instructions. This does not exclude responsibility for defective products, incorrect instructions supplied by us or any liability that cannot lawfully be excluded.
9. Intellectual Property
The website’s branding, text, photographs, graphics and designs belong to Wall&Co. or are used with permission.
You may browse and use this material for personal shopping purposes. You may not reproduce, distribute or commercially use it without the relevant rights holder’s permission, except where permitted by law.
10. Privacy
Our Privacy Policy explains how we collect, use, store and share personal information when you browse our website, contact us or place an order. Please review it for information about your privacy rights and how to contact us with a privacy-related request.
11. Emails We Send You
When you place an order, we will email you about it, for example order and dispatch confirmations and delivery updates.
Checkout reminders: if you enter your email address at checkout but do not complete your order, we may send you up to two reminder emails about the items you left in your cart.
Review requests: after your order has been delivered, we may email you a link inviting you to review your purchase. Leaving a review is entirely optional.
Every reminder and review email includes an unsubscribe link. You can also ask us to stop at any time by emailing hello@wallandco.co.za. Unsubscribing will not stop the emails we need to send about an order you have placed.
12. Customer Reviews
We welcome honest reviews, positive or negative. When you submit a review, including any photos:
- it must be based on your own genuine experience of a product you bought from us;
- photos must be your own and must not show other people without their consent, or personal details such as addresses or contact information;
- it must not contain offensive, unlawful, misleading or unrelated content, or advertising.
We may moderate reviews before they appear and may decline or remove reviews that do not meet these guidelines. We will not remove a review simply because it is negative.
By submitting a review, you give us permission to display it, along with any photos and your first name and surname initial, on our website and social media channels. You can ask us to remove your review at any time by emailing hello@wallandco.co.za.
13. Third-Party Links and Services
Our website may contain links to external websites or use third-party services, including payment and delivery providers.
External websites have their own terms and privacy practices. We are not responsible for their independent content or conduct, but remain responsible for our own obligations to you.
14. Website Availability and Responsibility
We take reasonable steps to keep our website accurate, secure and available, but occasional errors, interruptions or maintenance may occur.
Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for gross negligence, fraud or a breach of statutory consumer rights.
15. Changes to These Terms
We may update these terms from time to time. The latest version will appear on this page with its effective date.
The terms in effect when you place an order will continue to apply to that order, unless a change is required by law or agreed with you.
16. Governing Law and Complaints
These terms are governed by the laws of South Africa.
If you have a concern about an order or our service, please contact us using the details below so we can work towards a resolution. This does not prevent you from approaching a relevant ombud, regulator or court.
17. Business and Contact Details
Trading name: Wall&Co.
Legal business name and legal status: Wall and Co (Pty) Ltd
Address for legal notices: 1008 Katrol Avenue, Robertville, Roodepoort, 1709
Email: hello@wallandco.co.za
Telephone: 0768774699
Website: www.wallandco.co.za